Legal
Refund Policy
Last updated 7 August 2026
Gifts
A gift sent through Tweeps Pass goes directly toward the event you sent it to. Gifts are not refundable through Tweeps once completed — if you sent a gift by mistake (wrong amount, wrong event), contact the event's host directly. Tweeps deducts its commission at the moment a gift completes and cannot reverse that automatically.
Tickets (Culture & Festivals)
Ticket sales, cancellations, and refunds for Culture & Festivals events are the responsibility of the event organizer, not Tweeps. If an event is cancelled, postponed, or you can no longer attend, contact the organizer using the details on the event page. Tweeps facilitates the payment and issues the QR ticket; we are not a party to the event itself and don't independently guarantee refunds on an organizer's behalf.
Package fees (Basic / Premium / VIP)
The one-time pass fee a host pays to create their event covers the tools made available for that event (RSVP page, gate passes, photo hub, etc.) from the moment the event is created. Because these tools are available immediately, package fees are non-refundable once the event has been created.
Failed or duplicate M-Pesa charges
If M-Pesa charged you but Tweeps Pass shows the payment as failed or pending for an unreasonable length of time, or you were charged twice for the same gift or ticket, contact us with your M-Pesa transaction code and we'll investigate and correct it — this is a platform error, not a change-of-mind refund, and is handled directly by Tweeps rather than the event organizer.
How to reach us
For a platform-side payment issue, contact Tweeps through the details on your host dashboard or the vendor application form on this site. For anything about the event itself — attendance, cancellation, refund requests — contact the host or organizer shown on the event page.